FAQ

Getting started at Moozi Casino is simple and takes just a few minutes. Visit our website and click the sign-up button to begin. You'll need to provide basic details like your email address, a password, and confirmation that you're at least 18 years old and in an eligible state.Once submitted, verify your email through the link we send you. This activates your account automatically, and you'll receive the welcome bonus of 20,000 Gold Coins plus 1 Sweeps Coin right away—no deposit required. If you encounter any issues, double-check your spam folder for the verification email or reach out to support.We prioritize security during setup, so all information is encrypted. After signing up, you can explore games instantly or make an optional purchase for more coins.

New players at Moozi Casino kick off with a no-deposit welcome bonus: 20,000 Gold Coins and 1 Sweeps Coin, credited automatically after email verification. This lets you try slots and table games without spending a dime.For those interested in purchases, our first-time bundles offer extra value. Options include $6.99 for 110,000 Gold Coins plus 11 Sweeps Coins, $16.99 for 210,000 Gold Coins plus 21 Sweeps Coins, or $26.99 for 310,000 Gold Coins plus 31 Sweeps Coins. These are one-time deals with a 1x playthrough on Sweeps Coins.All bonuses apply to eligible games like slots from providers such as Big Time Gaming or NoLimit City. Keep in mind, Sweeps Coins need a 1x playthrough before redemption, and you must reach at least 100 Sweeps Coins for prizes. Check our promotions page for the latest details.

At Moozi Casino, we keep things straightforward—no bonus codes are needed for our no-deposit offers. The welcome bonus of 20,000 Gold Coins and 1 Sweeps Coin activates automatically upon sign-up and email verification.We also provide daily login rewards without codes: log in every 24 hours for 3,000 Gold Coins and 0.3 Sweeps Coins, increasing to 4,000 Gold Coins and 0.4 Sweeps Coins by day five of your streak. For referrals, share your unique link to earn up to 300,000 Gold Coins and 30 Sweeps Coins when friends join and verify.These promotions are designed for ease, focusing on fun play. Always review terms, as bonuses require a 1x playthrough on Sweeps Coins and are available in most US states except the excluded ones.

Moozi Casino uses a sweepstakes model, so "deposits" are actually optional purchases of Gold Coin packages via MasterCard or Visa, in USD. Start by logging in, heading to the purchase section, and selecting a bundle—prices begin at $6.99. Transactions are secure and instant.For withdrawals, we refer to redeeming Sweeps Coins for prizes. Accumulate at least 100 Sweeps Coins through play (after 1x playthrough), complete KYC verification, and request redemption. Prizes can include gift cards or cash equivalents, processed within a few business days.Gold Coins are for entertainment only and can't be redeemed. We don't charge fees, but your payment provider might. If you have questions, contact support for guidance on eligible methods.

Wagering requirements at Moozi Casino are player-friendly, set at just 1x playthrough for Sweeps Coins across all bonuses. This means you play through the Sweeps Coin amount once on eligible games before they qualify for redemption.For example, if you receive 1 Sweeps Coin from the welcome bonus, wager it once on slots or table games to meet the requirement. Contributions are uniform—no varying rates by game type. Gold Coins have no wagering since they're for fun.Failure to meet requirements could lead to bonus forfeiture, but there's no strict time limit specified. This setup keeps things simple, allowing you to focus on enjoying titles from providers like Habanero or PG Soft.

Yes, Moozi Casino is fully optimized for mobile play, working seamlessly on iOS and Android devices without needing an app download. Just access our site through your browser for instant access to over 3,000 games.The interface adjusts to your screen size, ensuring smooth navigation for account management, purchases, and gameplay. Whether you're claiming daily bonuses or spinning slots from Evolution Gaming, everything loads quickly on Wi-Fi or data.For the best experience, keep your browser updated. If you run into glitches, clear your cache or try a different network. Mobile users get the same bonuses and support options as desktop players.

Moozi Casino boasts a massive library of over 3,000 slots and table games from leading providers like Betsoft, Big Time Gaming, Booming Games, Evolution Gaming, Evoplay, Fantasma Games, Habanero, Hacksaw Gaming, NoLimit City, Onlyplay, PG Soft, Pragmatic Play, Red Tiger Gaming, Swintt, Turbo Games, and Bgaming.Popular categories include online slots with themes from classic to modern, plus blackjack, roulette, poker, and craps. No live dealer games are currently offered, but our selection emphasizes variety for all skill levels.New titles are added regularly, so check back often. All games are accessible with Gold Coins or Sweeps Coins, ensuring fair play through certified RNGs.

Moozi Casino operates under sweepstakes laws in the US, complying with regulations in eligible states. We're not a traditional gambling site but a promotional sweepstakes platform, which allows us to offer services without a specific gaming license in the conventional sense.This model ensures legality in most areas, with exclusions in states like California and New York. We adhere to strict standards for fairness, using certified software from trusted providers.Players can trust our commitment to transparency—always verify your state's rules before playing. For more on our operations, our terms of service provide detailed insights.

KYC (Know Your Customer) at Moozi Casino is required for redeeming Sweeps Coins prizes. It involves submitting proof of identity, such as a driver's license or passport, and proof of address like a utility bill.Start the process in your account settings when you're ready to redeem at least 100 Sweeps Coins. Verification typically takes 24-48 hours, and we'll notify you via email.This step protects against fraud and ensures compliance. If documents are unclear, we may request resubmissions. Once verified, redemptions proceed smoothly—it's a one-time process for most players.

If you face technical glitches at Moozi Casino, start by refreshing your browser or clearing cache and cookies. For login problems, ensure your email and password are correct, or use the password reset feature.Slow loading? Check your internet connection or try a different device. Games not working? Confirm your browser is up to date and disable any ad blockers.If issues persist, our live chat support is available for real-time help, or email support@moozicasinos.com with details like your device and error messages. We aim to resolve most problems quickly so you can get back to playing.

Moozi Casino promotes responsible play with features like self-exclusion options, where you can temporarily or permanently close your account. We also offer session time reminders and links to resources like the National Council on Problem Gambling.Set personal limits on purchases or playtime through your account settings. If you notice concerning patterns, our support team can guide you to professional help.Remember, gaming should be fun—never chase losses. We're here to support a balanced experience for all players.

Security is paramount at Moozi Casino. We use advanced encryption to safeguard your personal and financial information during transactions and gameplay. All data is stored securely, complying with industry standards.We never share your details without consent, and our platform undergoes regular audits for fairness. For payments, MasterCard and Visa processing adds extra layers of protection.If you suspect any issues, change your password immediately and contact support. Your peace of mind is our priority, ensuring a safe environment for enjoying our games.